PRIVACY POLICY
Live Chat, AI, and Recorded Communications
We use live chat, chatbots, and automated response technologies to communicate with visitors and respond to inquiries. When you interact with these tools:
- Your communications may be recorded, monitored, stored, and reviewed.
- Communications may be processed by artificial intelligence systems.
- Transcripts may be shared with technology vendors, CRM providers, analytics providers, and compliance partners.
- Recordings and transcripts may be used for quality assurance, training, compliance, analytics, fraud prevention, and customer service.
By using these features, you provide express prior consent to the interception and recording of electronic communications.
Information Collected via Forms and Leads
When you submit information through website forms, we may collect:
- Identifiers (name, phone number, email address).
- Vehicle interest data.
- Financing-related information.
- IP address, device data, and interaction data.
Form submissions may be initially processed by AI systems prior to human review.
Sharing of Information
We may share information with:
- Lenders and finance partners.
- Technology vendors and AI service providers.
- CRM, marketing, analytics, and hosting providers.
- Legal and regulatory authorities as required by law.
We do not sell personal information for direct third-party marketing without consent.
State Privacy Rights
Residents of certain states (including California) may have privacy rights, which may include the right to:
- Access personal information.
- Delete personal information.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information or targeted advertising.
A “Do Not Sell or Share My Personal Information” link should be included in the website footer, where applicable.
